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Server 48 down
Posted by Jorge Catena on 17 August 2016 11:21 PM

HDD RAID has been corrupt, we are working on it. We are already aware of the problem and trying to fix it ASAP.

Server needs to be rebuilt, we are moving data to a new server, at this moment is on the 5%. We will update this announcement with the progress.

11:44 PM; transfer is 10% so far, is going slower than what we thought.

08:10 AM: Transfer is on 22%.

08/20 7:15 AM: Transfer is complete, we are now rebuilding the server. 


Server is full back up and running, if you are still facing any issue, please open a help desk ticket.

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Server 58 Down
Posted by Jorge Catena on 14 August 2016 01:42 AM

Server is not booting, we are actively working on it. We appreciate your patience.

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ASIA01 Main IP nullrouted
Posted by Jorge Catena on 17 July 2016 09:04 AM

We are facing a DDOS attack over the server main IP, datacenter has nullrouted the IP in order of mitigate the attack, unfortunately, we don't have ETA yet.

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Emergency backup server rebuild
Posted by Jorge Catena on 04 June 2016 02:34 PM

Backup server got corrupt, we are rebuilding it at this moment. Take in mind, that for some day it wont be backups availables until we can rebuild them.

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Posted by Jorge Catena on 26 February 2016 02:24 PM



We have experienced an event which caused interruptions to network services affecting to servers 29, 48, 49, 50, 56, 57, 58, 59, 60, 61. We are aggressively working to resolve this issue.

We will update you as soon as possible.



All services had returned to normal functioning by 9:30 AM CST. We continue to monitor the situation, but are not observing any interruptions at this time.

Thank you

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